FAQ

Do you ship internationally?

We ship to selected destinations. Available delivery options, estimated timing, and rates appear at checkout.

How do I track my order?

We email tracking details once your parcel is dispatched. Contact us if tracking has not updated for 7 business days.

What payment methods can I use?

Available secure payment methods are displayed during checkout and can vary by destination.

Can I return an item?

Contact MyVex support within 30 days of delivery. Please review our Returns & Refunds page before sending an item back.

Are products suitable for every pet?

Every pet is different. Introduce new products gradually, follow the product instructions, and supervise toys and electrical items.

Will more products be added?

Yes. MyVex is building a focused edit for dogs alongside our current cat collection. New products will be added only when they meet our design and usefulness standards.